Should fabric be washed before sewing?
If we recommend pre-shrinking the fabric before sewing we usually say so in the product description. Let the recommended care notes in the fabric description be your guide – they will tell you if the fabric can be washed or steam ironed. Woolen fabrics are usually pre-shrunk by steaming from the back. Some fabrics should be dry cleaned only. For larger projects or more expensive fabrics, we recommend testing anything (washing, ironing, etc.) on a sample. Wool is a natural material and is never absolutely predictable.
Can I put goods on hold?
Yes. If you plan to pick up the goods in person at our store in Prague, you can put them on hold through the e-shop – there's a link just below the price on the product page. We will hold items for you for one week.
Do you accept orders by phone or email?
No. We only accept retail orders through the e-shop. This eliminates situations where someone else orders the last of an item while your order is still sitting in our inbox or lies jotted on a bit of paper by the phone. By purchasing online, you are putting an immediate hold on the product. Of course, you can always call or write to us if you need help making your selection.
Do you ship abroad?
Yes. We ship worldwide. The price of shipping is automatically calculated at checkout before payment after you select the country of delivery and the preferred carrier. If you do not find your country in the dropdown list, please contact us. You will find a rough overview of shipping costs in our shipping and payment terms.
When will my order be delivered?
The estimated delivery date with your selected carrier can be seen before payment is made at checkout. It is calculated as the time for processing and packing your order plus the time it takes the selected carrier to deliver to a specific destination – this can be from 2 days for delivery within the Czech Republic to a week for delivery outside the EU. Expect longer delivery times during big sales and holidays.
