Should I pre-shrink fabric before sewing?
Generally, pre-shrinking is needed for linen, cotton, and rayon, but for finer fabrics (light rayon, Tencel and modal) proceed with care – don't use hot water or a hot iron, simply launder the fabric the way you will be laundering the completed garment.
Is your product assortment always the same?
Most of our fabrics are one-time offers that last until they are sold out. However, some more popular items are always restocked or can be ordered on request. As a rule, this applies to notions, where the selection is pretty consistent, but may also include some types of fabric. Look at the product's availability value – it shows whether the goods are available while supplies last, in the core inventory or in a seasonal collection.
What is a seasonal collection?
The goods in the seasonal collection come directly from our verified manufacturers. We change up the colors on offer from season to season but fabric quality is always constant. For large (wholesale) orders, colors that have been sold out can be reordered individually.
What is a limited edition?
Limited editions are fabrics of exceptional quality or patterns that have been designed and produced exclusively under the Sartor brand. As a rule, they do not repeat and are therefore only available while supplies last. Don't miss your chance to own a true original.
Do you ship abroad?
Yes. We ship worldwide. The price of shipping is automatically calculated at checkout before payment after you select the country of delivery and the preferred carrier. If you do not find your country in the dropdown list, please contact us. You will find a rough overview of shipping costs in our shipping and payment terms.
What defects can I expect?
The type of defect present in seconds fabric is always listed in the product parameters. Usually they are minor flaws and defects that occur only in part of the role (typically at the beginning or end). That's why our discounted seconds usually include only smaller pieces, not entire rolls.
Are your fabrics colorfast?
The fabrics in our core inventory, seasonal collections and limited editions are from repeated production cycles that we have quality-tested – given proper care their colors should not bleed. Fabrics that are on offer while supplies last are one-off products that have not been individually tested. We recommend doing a sample test.
Should I pre-shrink fabric before sewing?
If we recommend pre-shrinking for a particular fabric, we generally say so in the product description. As a rule, pre-shrinking is needed for linen, cotton, and rayon, but for finer fabrics (light rayon, Tencel and modal) proceed with care – don't use hot water or a hot iron, simply launder the fabric the way you will be laundering the completed garment.
Can I put goods on hold?
Yes. If you plan to pick up the goods in person at our store in Prague, you can put them on hold through the e-shop – there's a link just below the price on the product page. We will hold items for you for one week.
Do you accept orders by phone or email?
No. We only accept retail orders through the e-shop. This eliminates situations where someone else orders the last of an item while your order is still sitting in our inbox or lies jotted on a bit of paper by the phone. By purchasing online, you are putting an immediate hold on the product. Of course, you can always call or write to us if you need help making your selection.
