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RECLAMATION

Only fabric that has not been damaged by improper handling may be returned. Returns shall be processed within 30 days of return receipt of goods. Wrap the fabric and mark the package with the code you receive after filling out our online reclamation form.

Send or bring the package to:

Sartor Bohemia s.r.o.
Hradesinska 49
CZ–10100 Prague 10
Czech Republic

Returns and refunds

If our fabric is not what you expected, you may return it to us within two weeks for a refund. This is our policy, in spite of the fact that the legal period for returns generally does not apply to goods sold by the meter. Returned fabric must not have been washed, cut, or otherwise used. For sales of less than a five-meter length of fabric, we refund 90% of the purchase price; for longer lengths of fabric, we refund the full purchase price. Postage is not refunded.

Wrap the fabric and mark the package with the code you receive after filling out our online returns form.

Send (or bring) the package to:

Sartor Bohemia s.r.o.
Hradesinska 49
10100 Prague 10
Czech Republic

How to return or exchange goods

  1. Fill out the online returns form
  2. Wrap the goods in a suitable package to prevent damage
  3. On the package, write the code you receive after filling out the returns form
  4. Send the package by the carrier of your choice to our address; please do not send C.O.D. (cash on delivery)
  5. We will contact you as soon as we receive the package

Returns policy

  • This returns policy governs procedures for claiming defects in goods under quality guarantee, in accordance with the provisions of Act No. 89/2012 Coll., Czech Civil Code, as amended, and if the Buyer is a consumer, Act No. 634/1995 Coll., Czech Consumer Protection Act, as amended.
  • Claims for defective performance, including warranty liability, shall be made by the Buyer to the Seller at the Seller's Contact Address (other ways of making claims under this policy are not limited in any way). The claim shall be deemed made the moment the Seller receives the claimed goods from the Buyer.
  • The Seller shall be liable to the Buyer to deliver goods free from defect. At the moment the Buyer accepts the goods, the Seller is answerable to the Buyer for the following:
    • That the goods have the qualities agreed between the parties or, in the absence of an agreement, have the qualities described by the Seller or manufacturer or expected by the Buyer in view of the nature of the goods and on the basis of what is advertised by the Seller;
    • That the goods are in the agreed amount, measure, or weight;
    • And that the goods fulfill relevant legal requirements.
  • For any new goods sold by the Seller to a Buyer who is a consumer, the Seller guarantees to the Buyer that the goods upon delivery are without defect and that the consumer goods in question shall remain free from defect for a period of twenty-four months after delivery to the Buyer.
  • In the case of a reparable defect in a product that has not yet been used, the Buyer has the right, instead of repairing the defect, to replacement of the defective product with a one free of defect or a reasonable discount on the purchase price.
  • In the event of an irreparable defect that prevents the goods from being properly used as goods without defect, the Buyer has the right to exchange the goods, to receive a reasonable discount on the purchase price, or to withdraw from the purchase contract.
  • The Buyer is not entitled to repair for defective performance if the Buyer knew about the defect before taking receipt of the goods (e.g. goods sold marked as defective) or if the Buyer caused the defect. The Buyer shall not have the right to withdraw from the purchase contract or to demand delivery of a new item if the Buyer cannot return the item in the condition in which it was received, except in cases provided for by law. Returned fabric must not be washed, cut, or otherwise used.
  • If the Buyer does not withdraw from the Purchase Contract or does not exercise the right to delivery of a new item without defect, to replacement of its parts where applicable, or to its repair, the Buyer may demand a reasonable discount from the Purchase Price. The Buyer is also entitled to a reasonable discount if the Seller cannot deliver a new item without defects, replace its parts, or repair the item, as well as if the Seller fails to remedy the defect within a reasonable time or if it would cause the Buyer considerable difficulty to remedy the defect.
  • The Buyer is obliged to file a claim with the Seller (or a person designated for repair) without undue delay from the discovery of the defect. Claims received shall be processed without undue delay, but no later than 30 days from the date of the claim, unless otherwise agreed between the Seller and the Buyer. The Seller shall issue a written confirmation of the claim and its settlement.
  • The date of the claim shall be the date on which the goods were delivered to the Seller's contact address, to any of the Seller's premises, or to the Seller's registered office or place of business. For the fastest possible settlement of the claim, we recommend using our premises.
  • Warranty and liability claims do not apply to goods for which the claim is made after the expiry of the specified warranty period, as well as to wear and tear caused by the use of the goods. Warranty and liability claims do not apply to defects caused by improper use, failure to follow care instructions, improper maintenance or improper storage. For all fabrics with a silk content, washing in water (whether by hand or in a washing machine) is considered improper handling.

 

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