Contact us
Have you got a question about your purchase? Need help deciding? Looking for more information about one of our products? Write to us at support@sartorbohemia.com and we’ll be happy to help.
If you’d rather call, you can reach us weekdays 8am till 4pm Central European Time. We can only accept orders through our e-shop, but we will be happy to answer your questions and help you make your selection. Just give us a call. We speak English.
EU +420 777 511 114
USA +1 (830) 203-6680
BILLING INFORMATION
SARTOR BOHEMIA s.r.o.
Na Perstyne 1
110 00 Prague 1
Czech Republic
Identity no.: 279 08 828
VAT no.: CZ27908828
Listed in the Prague Municipal Court Business Register, section C, insert 125757
BANK ACCOUNT
Raiffeisenbank a.s.
Name: SARTOR BOHEMIA s.r.o.
IBAN: CZ6055000000002697554001
SWIFT: RZBCCZPP
Got a question? Drop us a line
Our team
Sara
Customer Care
English
Your liaison at Sartor, Sara answers your calls, responds to your questions on email and social media, and is always ready to help you choose just the right fabric. She also resolves any unexpected issues and makes sure your order gets out the door.
Zuzana
Order Fulfillment
English
It is Zuzana with her unerring hand who prepares and packs your order. She checks quality, cuts fabrics neatly (along the grain!) and carefully folds and packs everything up so your order arrives safe and sound.
Sara
Operations Coordinator
English
Our problem-solver, Sara knows Sartor inside and out. She's the one who oversees day-to-day operations and handles any issues that arise in the warehouse or with payment providers and our carriers. When a solution needs to be found, Sara knows where to start.
Kristyna
E-shop manager
English, Spanish
If Sartor were an orchestra, Tyna would be the conductor. The key link connecting you to our fabrics online, she makes browsing intuitive, choosing the right product easy, and shopping a pleasure.
Lenka and Radek
Warehouse managers
English
Always on top of things, Lenka and Radek ensure the smooth operation of our warehouse logistics and order fulfillment, making sure every product has its place and that every order is packed with care and precision and shipped to you on time.
Jarda
Product Photographer
English
With his keen eye for detail, our in-house photographer Jarda captures our fabrics faithfully so that you can experience their color, texture, and quality almost as if you held them in your own two hands.
Veronika
Marketing
English
Sartor's storyteller, Veronika orchestrates our social media campaigns, sharing the latest news and bringing you inspiration for your next sewing project.
Filip and Sabina
Developers
English
Keepers of the magic that makes Sartor work, Filip and Sabina keep our back-end systems up and running in the digital realm to ensure you a smooth experience.
Marcela
Owner at the helm
English, German, Spanish
Our untiring Silk Road traveler, Marcela drives Sartor onward and upward. She oversees everything from our weavers to our strategy and vision.
